Performance

"....I am very pleased that we remained in the top 10% of the holders of the
Government’s Charter Mark award for excellent customer service. Our four
customer service postal surveys this year will contribute significantly to the
Association’s continuous improvement plans. I am also proud of the Association’s contribution to the Business Plus project led by Places for People, which has seen a significant number of our tenants take up education and work opportunities."
Excerpt taken from the Chairperson's statement in the Annual report

Charter Mark Award

Arawak Walton HA is delighted to announce that following our annual surveillance visit by our Charter Mark assessor, he confirmed we truly understand the principles of continuous improvement! Our level of customer care has gone from strength to strength over the past year and the assessor has commented
on our improvements.

Extracts from the feedback document say: “You have set precise, measurable and challenging standards covering rent collection and repairs performance.Your standards cover local priorities including the amount of arrears and the number of voids. Members of your staff confirmed to the assessor that they feel involved in the service delivery planning process.”.

To read more download our Annual Report for 2008-2009 (6Mb pdf file).

 

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