Performance

"....We bring a unique perspective to the task of creating healthy and thriving multicultural neighbourhoods, where people of all backgrounds can live in harmony. And we continue to grow steadily, with a total of 845 homes now under our management, spread widely across Manchester, Trafford and more recently in Stockport. In addition, we continue to meet our targets in terms of arrears, voids, maintenance response times and ethnic make up of our tenants."
Excerpt taken from the Chairperson's statement in the Annual report

Charter Mark Award

Arawak Walton HA is delighted to announce that following our annual surveillance visit by our Charter Mark assessor, he confirmed we truly understand the principles of continuous improvement! Our level of customer care has gone from strength to strength over the past year and the assessor has commented
on our improvements.

Extracts from the feedback document say: “You have set precise, measurable and challenging standards covering rent collection and repairs performance.Your standards cover local priorities including the amount of arrears and the number of voids. Members of your staff confirmed to the assessor that they feel involved in the service delivery planning process.”.

To read more download our Annual Report for 2007-2008 (6Mb pdf file).

 

Don't have a pdf reader? download adobe acrobat

 

 

^ top of page