Our local offer: Tenancy

Allocations, Rents and Tenure Issues

We will:

• Give you information on how long you may have to wait for re-housing with us
• Provide you with detailed information on the location type and size of housing in our stock
• Provide up-to-date information on the availability of properties from other social landlords
• Let you know within 28 days whether we will be able to help you with re-housing
• We will allocate our properties using a banding system which priorities applicants into the greatest need. All details will be included in our lettings pack
• Review all applications every 6 months
• Offer up to 50% to the local authority
• Always explain the tenancy agreement in detail to new tenants
• Always using plain language when we write or talk to you
• Have a service improvement plan based on the outcome of postal surveys
• Consult you on how best to develop our services
• Offer home visits where it is difficult for you to get to us
• Check all applicants can manage a tenancy by carrying out relevant checks. If applicants are vulnerable or need support we will refer for appropriate help
• Visit all new tenants within 4-6 weeks of moving in to make sure they have settled in
• Offer an assured short hold tenancy agreement for all new tenants and always explain why we are doing this and how long this will be for
• We will provide new residents with a handbook that sets out clearly the key terms and conditions of their tenancy agreement

Read next section: Neighbourhood and community
(Neighbourhood management, Local area co-operation,
Anti-social behaviour) >>

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