Our local offer: Home

Quality of accommodation, Repairs and maintenance

We will:

• At the point of offering you a home provided detailed information on the property itself and the area you will be moving into
• Ensure that all properties meet the associations re-let standard
• Take your views into account when we review the list of contractors we use
• Require our contractors to treat all tenants and their homes with courtesy and respect
• Keep you informed if there are delays in dealing with a repair
• Have a service for emergency repairs outside of office hours 365 days a year
• Set response times for carrying out repairs which limit inconvenience to the tenant while making best use of the funds available for repairs
• Monitor our performance in dealing with your request for a repair and publishing the results in newsletters twice a year
• Undertake programmed and planned works to maintain the quality of homes we provide and deal with design and specification issues identified by tenants
• Provide where practical, adaptations to your home, should you or a member of your family require them because of disability
• Fix problems at the same time as inspecting it where possible
• Ask for your views on the design of properties and using them to update our Asset Management Strategy
• Carry out emergency repairs within 24 hours, Urgent repairs within 7 days; Routine repairs within 21 days
• Ask you annually what improvements you would most like at your home
• Publish annually an Asset Management Strategy that explains our approach to the long term maintenance of your homes and environment
• Ensure that all our homes currently meet decent home standards as set out by the Government and are safe places to live
• Ensure that all new homes we develop will be built to the latest design standards
• Ensure that all our homes with gas heating will have an annual gas safety check
• Ensure that all plant and equipment we provide such as lifts, fire equipment, emergency lighting and Care call equipment will be maintained and serviced regularly
• Make efforts to ensure repairs that are completed and are " right first time"
• Provide an appointment service and can offer am or pm appointments - Monday to Friday. We also offer some choice with appointments and can accommodate a specific requested timescale between 10:00 & 12:00 to miss school pick up times etc.
• Report satisfaction levels through our annual report and also in our newsletter

Read next section: Tenancy
(Allocations, Rents and Tenure Issues) >>

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