Newsletter - August 2006
Arawak Walton's Family Fun Day - A Big Success
Arawak Walton held its second residents’ consultation day and
family fun day at Medlock Primary School on 27th July – organised
by our Service Improvement Group (view photos).
A big thank you to everyone who took the time to attend – we had
over 100 guests who enjoyed the events we put on. These included home-made
cakes, a kick-boxing demonstration (with an opportunity to join in),
presentations on shared ownership schemes and help for new businesses.
The children enjoyed a bouncy castle and colouring competition with
prizes, and we also had prize draws throughout the day for the adults!
A Caribbean lunch was served while the Steel band played and we were able to make the most of a lovely sunny day. In the afternoon, many guests took to the floor for line-dancing and a great time was had by all.
The
displays on show included the housing officers’ patches, information
about our charity fund-raising events, and a questionnaire on our customer
service charter. Many thanks to all these who completed a questionnaire
on the day – your views are very important to us and will be used
to improve our services!
Once again, many thanks to all our visitors on the day – we look
forward to seeing you again at next year’s fun day!
Improving choices postal survey
We recently carried out a postal survey in June to find out our tenants opinions on how we could improve our services. We gathered together the results in July and these are our findings:
We asked if you knew about the various ways to make your views know to us. The majority of tenants were aware of how to do this and for those who do not they are listed below.
Postal Surveys * Resident Focus Groups * Resident Consultation day
* Housing Officers Scheme visits * Repair satisfaction slips * E - Mail
group for reading publications * Resident satisfaction Questionnaire
For further details of any of these services contact Ceri Smith
We asked you how you would prefer to contact us, you responded as follows: By telephone 79% * Visiting the office 16% * Writing 8% * E-Mail * Housing Officer visiting you 17%. We asked if there were any other ways you would like to make contact. Your answers are as follows:
Phone text messaging * E-Mail * Views Box * Newsletter * Message postcards and comment sheets.
Making it easy for you to stay in touch
You can Text the office on 07984 691 166 and we will
text you straight back
We can be contacted via E-Mail on our Website www.arawakwalton.com.
Simply go to the contacts page and click on “our team”.
We have a suggestion box in our Reception area and always welcome any comments when people call into the office.
You suggested a “Star letter” from a resident in each Newsletter. £10 will go to each printed letter. Have a look at the back page for our appeal.
You suggested that we supply pre-paid cards for residents to send in to us with their comments. Thank you for the suggestion. We will look into a plan of action and let you know if it can be implemented.
Make a saving!
Each time you would like to report a repair remember to use our free
phone number 0800 389 4616
E-Mail address Appeal !!!
Many of you have told us that you would like to be kept up to date with Association issues by E-Mail. As always we aim to please so would like to get as many of your E-Mail addresses as possible.
If you would like to be part of this easy and convienient service then it could not be simpler. fill out our contact form and ask to be added to the email list
Bignor Street is finally ours!
Arawak Walton finally took ownership of Bignor Street, Cheetham Hill after the scheme was handed over this month. There was relief as the almost six month delay came to an end, following difficulties in putting in various utilities. At a total cost of £830,000 less Social Housing Grant of £508,000, the six unit scheme brings much needed four and five bedroom houses into the area. All thanks must go to Adactus Housing Group for delivering a quality scheme to be proud of.
Amina’s Baby Gift
Amina Latimer, one of our Hulme residents, wrote to us to tell us about her fund-raising efforts. At a fund-raising day at Wythenshawe Park on 22nd July, Amina raised an amazing £216 by offering hand and head massage to visitors to her stall. The money will go to the premature baby unit at Wythenshawe Hospital.
Congratulations to Amina and thanks to all who supported the day.
We welcome contributions from our residents to your newsletter. If you would like to tell us about something you have done, or let us know about community events, please contact us. We will send a £10 gift voucher to the sender of our star letter in each newsletter. You can write to our freepost address or contact us via the website contact page.
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Annual Survey approaches
MAKE YOUR VIEWS COUNT AND HELP US GET IT RIGHT FOR YOU!
We have commissioned our third independent and confidential survey of
tenant views on the services we provide. To do this properly we have
employed an experienced company called KWEST who will contact you direct,
initially by post. This means you can make your reply anonymously.
As part of the service KEWST will provide a full report on the results
and recommendations, the report will go direct to our Board of Management.
We will publish the results in future newsletters and our Annual Report
together with an action plan for any changes.
To make this survey meaningful we need you to take part and give us
your views.
You should receive the survey through your door August 2006.
Every completed survey will be entered into a prize draw for one of
five £25.00 vouchers.
Read our Statement of Values.
Who is your Housing Officer?
Maynette Francis’s Patch
Hulme = Aquarius Street * Arnott Cresent * Bonsall Street * Brindle
Place * Bronte Street * Epping Street * Rial Place * Upper Medlock Street
* Cheetham Hill = Bellot Street * Brideoak Street *
Brideoak Street * Cheetham Hill Road * Ermington Drive * Kilmington
Drive * Yarburgh Street * Others = Reddish Station Road * Alexandra
Park Triscombe Way * Thorncombe Road
Lily Hardman’s Patch
Old Trafford = Beever Street * City Road * Eastnor Close * Henrietta Street * Norton Street * Pemberton Street * Shrewsbury Street * Stamford Street * Whalley Range = Bedford Ave * Blenheim Ave * Burford Walk * Cambridge Ave * William Coates Court * Churchill Ave * Clarendon Road * Cotterdale Close * Granville Ave * Grosvenor Road * Manley Road * Marcus Garvey Court * Nelson Mandela Court * Mary Seacole Gardens * Palmerson Ave * Range Road * Russell Ave * Spencer Ave * Wellington Ave * Westminster Ave * Withington Road * Moss Side = Beresford Street * Broadfield Road * Caythorpe Street * Cowesby Street * Crondall Street * Hartington Street * Horace Barnes Close * Normanby Street * Rawcliffe Street * Rosebery Street * Tyldesley Street * Others = Chorlton - Clarendon Road West * Withington -Hough Road
Natalie Rowen’s Patch
Longsight = Albert Road * East Grove * Lincoln Grove * Linwood Grove
* Mackenzie Street * Mentor Street * Parkin Street * Seddon Street *
Siddall Street * Slade Hall Road * Smart Street * St Stephen’s
Close * Ardwick = Ardwick Green North * Billing Avenue * Brydon Avenue
* Cottingham Road * Durling Street * East Park Close * Higher Ardwick
* Morborne Close * Paddock Street * Polygon Ave * St Gregory’s
Road * Thirsk Street * Levenshulme = Broom Avenue * Broom Lane * Cornwall
Ave * Cranage Road * Curtis Street * Fernleigh Ave * Garfield Ave *
Highfield Road * Hornbeam Road * Lonsdale Road * Molyneux Road * Rushmere
Ave * Stanbrook Street * Stanhope Street * Thorncliffe Grove * Ventnor
Street * Fallowfield = Clinton Ave * Lloyd Street South * Stelfox Ave
*
Arawak Walton Performance
As always we like to keep our residents informed about how we are Performing. See for yourself below.
| Jun 05 | May 06 | Apr 06 | |
|---|---|---|---|
| Voids % (no. of properties) |
1.83% (15) |
1.47% (12) |
1.59% (13) |
| Rent arrears (as a % of weekly rent receivable) |
9.1% |
9.3% |
9.18% |
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Star Letter Appeal!
You
have suggested that we have a star letter from a resident in each edition
of our Newsletter. We have decided that each published letter will receive
£10. So what are you waiting for? Pick up your pens and get writing.
The letter may be about any subject you wish good or bad. If yours is
published then we will write our reply underneath.
If you wish to submit a letter then entitle in “The Star Letter”.
There is no need to use a stamp, just write the freepost address below
on an envelope, pop it in the post and we will do the rest!
Cym D’Souza
Arawak Walton Housing Association
FREEPOST NWW7441A
Manchester
M12 9AQ