Other contact details
Arawak Walton Housing Association
Margaret House, 23 Manor Street,
Ardwick,
Manchester M12 6HE
Tel: 0161 272 6094,
Fax: 0161 273 4080
Please note that calls may be monitored or recorded for training purposes and we ask all tenants to respect staff members as the recordings can be used as evidence if tenants are abusive or rude.
OR alternatively residents can use our FREEPOST address:-
Arawak Walton Housing Association
FREEPOST NWW7441A
Manchester
M12 9AQ
Complaints procedure
Do you have anything to say?
We welcome ALL comments, Compliments and Complaints
- No matter how small
- No matter who from (e.g. residents, applicants, visitors)
Our systems are
- Confidential
- Simple
- Fair
- Speedy
- Effective
- Informative
Remember we want to:
- Encourage feedback
- Listen to you
- Keep you up to date
- Improve our services
- act on your suggestions
How to express your views
You can write to us or telephone using the address on the right hand section of the page;
You can use our complaints form on the website by clicking
here
Or you can call in at the office
We are committed to providing the best possible service to our community, you may wish to visit our service section to read our services charter
Our Response
- Our Chief Executive will acknowledge your complaint/comment in writing within 5 working days
- We will inform you who is dealing with your comment/complaint and of the progress being made
- We aim to make a full response to your complaint within 15 working days of the acknowledgement
- If you are not satisfied with our response you may have a personal meeting with a panel of our governing body within 14 working days
- All complaints/comments will be dealt with confidentially
- we will provide support, including contact details of other agencies such as Citizens' Advice Bureau and the Independent Housing Ombudsman Service
- Sometimes we can pay compensation for loss - we will let you know if this applies to you.
Putting things right
What you can expect from us:-
- An apology
- A written explanation
- Our best efforts to ensure that the same thing will not happen again (and we will monitor this)
- Action taken or proposed to put things right
Still not satisfied?
Other contacts:
Citizens Advice Bureau
20 Swan St, Manchester M4 5JW
Tel: 0870 126 4626
www.citizensadvice.org.uk
Housing Ombudsman Service
Norman House, 105-109 Strand, London, WC2R 0AA
Tel: 0207 836 3630
The Housing Corporation
149 Totenham Court Road, London, W1P 0BN
Tel: 0845 230 7000
www.housingcorp.gov.uk
